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Product FAQ's |
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General Questions
Medicare/Insurance Questions
Warranty and Return Policy
It is not recommended to be used while sitting up.
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Yes. Pronex must be prescribed by your doctor.
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RS Medical does not sell directly to patients.
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Simply ask your doctor to write you a prescription. You may need to have your doctor supply a letter of medical necessity for your insurance.
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One full squeeze of the inflator bulb is approximately 1/2 pound of traction.
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Pronex has been proven to provide 37 pounds of traction. Engineer reports are available upon request.
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The suggested retail price of the Pronex is $595.
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Sizing is based on the circumference of the patient's neck.
Size regular fits a 14 - 16" neck circumference
Size large fits a 16 - 18" neck circumference
Size wide fits an 18" or greater neck circumference
If size is on the border line, go with the larger size.
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Contact your insurance company and give them the HCPCS code E0855. They will be able to tell you if it is a covered item.
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Reimbursement for Pronex varies from state to state. Pricing options generally include new, rental, and used devices. Contact your insurer for more information.
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The average national monthly fee for Medicare is approximately $5.00. The average national monthly fee for commercial insurance is approximately $70.00. To find out what your insurance will pay, contact your insurance company and give them the E0855 code.
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Yes. Most parts can be purchased individually. Contact the company you purchased your device from to find out if they carry parts. If not, you may contact our office at 866-557-6758 to get pricing information on the part(s) you need.
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All new parts purchased are warrantied for 90 days from the date of purchase.
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If you did not purchase directly from us, you must contact the company you purchased your Pronex from. Most of our distributors will work with you on exchanges.
If you purchased directly from us, we will do an exchange if the exchange of the unit is within 30 days of the purchase date at no charge. If the purchase is outside of 30 days but within 90 days, we will do an exchange with a restock fee of $25.00. No exchanges will be done outside of a 90 day purchase.
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We offer our customers a 30 day money back guarantee.
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Pronex come with a one year warranty. Please be aware that the warranty is void if you attempt to repair your device yourself.
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